Terms and conditions
Refund policy
We offer no refunds or exchanges on bespoke items of jewellery. A bespoke item of jewellery is an item that has been designed and created specially for you. All deposits are non-refundable and sales final. All payments to ANNA KERR must be made in GBP.
Payment process
Deposit and balance payments are to be made by bank transfer, in advance of the collection of the jewel. In the event that it is not possible to bank transfer we will accept card payments via online payment links which we will provide you via email or WhatsApp. Stripe is a completely secure payment processor and we do not keep card details saved, unless you personally request it.
Jewellery repairs
We are confident that the craftsmanship of our jewellery is of the utmost quality and strength, regardless of this fact jewellery and especially rings do suffer natural wear and tear over time, thus we offer a complimentary annual service to look over your jewels.